Terms and Conditions

Terms & Conditions – Zacshop.com

1. Introduction

Welcome to Zacshop.com (“Zacshop”, “we”, “us”, or “our”).
These terms and conditions govern your access to and use of our website Zacshop.com and any related sub-domains, content, services, and tools (collectively, the “Site”).

By accessing, browsing, or using the Site, you agree to be bound by these Terms & Conditions (the “User Agreement”), as well as our Privacy Policy and any other policies linked on the Site. If you do not agree with these terms, you should not use the Site.

We may update or modify these Terms & Conditions from time to time. Any changes will be effective when posted on the Site. Your continued use of the Site after such changes constitutes your acceptance of the updated terms.

2. Eligibility

• You must be at least 18 years old to use the Site and place orders.

• By using the Site, you confirm that:

  • You are 18 years of age or older.

  • You have the legal capacity to enter into binding contracts.

  • If you are using the Site on behalf of a business, you are authorized to bind that business to these Terms.

3. Your Account

To place an order or use certain features, you may be required to create an account.

By creating an account, you agree to:

• Provide true, accurate, current, and complete information.

• Keep your login details (email and password) confidential.

• Be fully responsible for all activities that occur under your account.

You agree to notify us immediately at support@zacshop.com if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.

We reserve the right to suspend, restrict, or close any account at our discretion, especially in cases of suspected fraud, abuse, or breach of these Terms.

4. Electronic Communications

By using the Site or contacting us, you agree to receive electronic communications from us (such as emails, notifications on the Site, or messages). You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

You may receive promotional emails from us about offers, new products, or updates. You can unsubscribe from marketing emails at any time by using the “unsubscribe” link in the email or by contacting us.

5. Orders and Contract

• By placing an order on the Site, you are making an offer to purchase the products in your cart.

• We may accept or reject your order at our sole discretion, for example in case of:

  • Product unavailability,

  • Pricing or stock errors,

  • Payment authorization failure,

  • Suspicion of fraudulent activity.

Your order is considered accepted when we send you an order confirmation email. Until then, we are not legally bound to supply any products.

If we cannot process or accept your order after payment has been made (e.g. product out of stock), we will cancel the order (in full or in part) and issue a refund for the relevant amount, subject to any applicable processing fees as described in the Payments & Refunds section.

6. Pricing, Availability & Errors

• All prices on the Site are shown in Egyptian Pounds (EGP), unless stated otherwise.

• Prices and availability are subject to change without notice.

• We try to ensure that all information, including prices, descriptions, and images, is accurate. However, mistakes can occur.

If we discover an error in the price or description of a product you ordered:

• We may contact you to confirm whether you wish to continue with the order at the correct price, or

• Cancel the order and refund any amount paid for that product.

We are not obligated to honor orders where a pricing or product error is obvious or could reasonably have been recognized as a mistake.

7. Payment Methods & 3% Card Processing Fee

We may offer several payment methods on the Site, such as:

• Debit / credit card payments (Visa, Mastercard, etc.).

• Cash on delivery (COD), where available.

• Any other methods displayed at checkout from time to time.

7.1 Card Payments (Visa / Mastercard / etc.)

When you pay by card:

• Your payment is processed securely through a third-party payment gateway.

• Once your transaction is completed, the payment gateway charges non-refundable processing fees.

Card Payment Cancellation / Refund Fee (3%)
If you cancel an order or request a refund for an order that was paid by card:

• A 3% processing fee will be deducted from your refund amount to cover the payment gateway’s non-refundable transaction fees.

• This applies to:

  • Order cancellations requested by the customer.

  • Order refunds requested by the customer (except where the refund is due to our mistake, such as wrong item or defective product).

If the order is canceled or refunded due to an error from our side (for example: wrong item sent, item not available, confirmed defect), we may refund the full amount you paid for the product, including the 3% fee, at our discretion.

8. Shipping & Delivery

We deliver orders within Egypt through third-party courier companies.

• Estimated dispatch time: typically within 24–48 business hours after order confirmation, unless otherwise stated.

• Delivery time depends on your location and courier service performance.

You are responsible for providing a correct and complete address and an active phone number. If the courier cannot reach you after multiple attempts, your order may be returned to us, and:

• We may deduct shipping costs (and any applicable return costs) from any refund, if applicable.

• We may cancel the order if it is undeliverable.

Any delivery dates provided are estimates, and delays can occur due to courier, weather, holidays, or other external factors. We are not liable for courier delays outside our control.

9. Returns, Exchanges & Refunds

Our Return Policy is an integral part of these Terms.

9.1 Return Period

• We offer a 14-day return period from the date you receive your order.

To be eligible for a return, the item must:

• Be in the same condition as received.

• Be unopened, unused, and unworn.

• Have all original tags, seals, and packaging intact.

• Include proof of purchase (order number, invoice, or receipt).

9.2 How to Request a Return

To start a return, contact us at:
support@zacshop.com

If your return is approved:

• We will provide instructions on how and where to send the item.

• In some cases, we may arrange return shipping through our courier partners.

Items sent back without prior approval may be refused.

9.3 Non-Returnable Items

Due to the nature of our products, some items cannot be returned, including:

• Opened or used perfumes.

• Opened or used cosmetics, skincare, or makeup products.

• Perfume samples.

• Items not in their original packaging or missing labels/seals.

• Items marked as “Final Sale” or “Non-returnable” on the product page.

• Gift cards.

If you are unsure whether a product is eligible for return, please contact us before opening or using it.

9.4 Damaged, Defective, or Wrong Items

If you believe there is a confirmed issue with the product, such as damage resulting from shipping or receiving an item different from what was ordered, you may contact us at support@zacshop.com within the applicable return period.

All claims are reviewed after delivery in accordance with our internal inspection and return procedures. Please note that opening or inspecting the product at the time of delivery is not permitted, and any evaluation of the product is conducted only after the order has been successfully received.

To assess your claim, we may request supporting information, including but not limited to:

• Photos or videos related to the issue

• Batch number or barcode images (for perfumes and cosmetics)

• Packaging photos, if applicable

If, after review, the product is confirmed to be damaged, defective, or incorrect, we will proceed with the appropriate resolution in accordance with our policies, which may include replacement or refund, as applicable.

9.5 Perfume Performance & Personal Reactions

• Fragrance longevity, sillage, and performance can vary based on body chemistry, skin type, environment, and other factors.

• Because of this, fragrance performance or personal preference is not considered a product defect.

• Skin reactions or allergies are individual; we recommend checking ingredients carefully and testing cautiously. We are not the manufacturer and cannot guarantee reactions on each skin type.

Returns based solely on personal preference (e.g. “I don’t like the scent” / “it doesn’t last enough on me”) for opened perfumes or used cosmetics are generally not accepted.

9.6 Exchanges

The fastest way to get a different item is:

1. Request a return for the original item (if eligible).

2. Place a new order for the product you want.

Once we receive and approve the return, we will process your refund according to these Terms.

9.7 Refund Processing

Once we receive and inspect your return, we will inform you whether your refund is approved.

• If approved, we will process the refund to your original payment method, subject to:

  • Deduction of the 3% card processing fee (for card payments), where applicable.

  • Deduction of any shipping costs or return shipping costs, where applicable.

Refund processing time:

• We process eligible refunds on our side within a reasonable period.

• Your bank or card provider may need additional time to post the refund to your account. This is outside our control.

10. Use of the Site

You agree not to:

• Use the Site for any unlawful purpose.

• Attempt to hack, disrupt, or interfere with the Site, servers, or networks.

• Upload or transmit any viruses, malware, or harmful code.

• Post or send any content that is:

  • Defamatory, abusive, harmful, harassing, obscene, or offensive.

  • Racially, culturally, or religiously offensive.

  • Misleading, fraudulent, or deceptive.

• Copy, reproduce, or use any part of the Site or its content for commercial purposes without our prior written consent.

We reserve the right to block access, suspend accounts, or take legal action if we believe our Site is being misused.

11. Intellectual Property

All content on the Site, including but not limited to:

• Text, graphics, logos, icons, images, product photos, videos.

• Design, layout, and overall look and feel of the Site.

is owned by Zacshop.com or its licensors and is protected by copyright, trademark, and other intellectual property laws.

• You may not copy, reproduce, modify, distribute, or exploit any part of the Site without our prior written consent.

• “Zacshop” and any related logos or marks are trademarks or trade names of Zacshop.com.

12. Third-Party Links

The Site may contain links to third-party websites (e.g. couriers, payment providers, social media).
We are not responsible for:

• The content of those sites.

• Their privacy practices.

• Any products or services they offer.

Accessing third-party sites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any:

  • Indirect, incidental, special, or consequential damages.

  • Loss of profits, revenue, data, or goodwill.

  • Damages arising from:

    • Use of or inability to use the Site.

    • Delays or failures in delivery caused by courier or external factors.

    • Any errors or omissions in content or pricing.

If we are found liable for any claim, our total liability will be limited to the amount you paid for the product(s) related to that claim.

14. Indemnity

You agree to indemnify and hold Zacshop.com, its owners, employees, and partners harmless from any claims, losses, damages, liabilities, costs, or expenses (including legal fees) arising out of:

• Your misuse of the Site.

• Your breach of these Terms.

• Your violation of any law or third-party rights.

15. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of the Arab Republic of Egypt.

Any disputes arising out of or relating to the use of the Site or these Terms shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.
The latest version will always be available on the Site with an updated “Last Updated” date.

Your continued use of the Site after any changes means you accept the updated Terms.

17. Contact Us

For any questions about these Terms & Conditions or about your orders, please contact us at:

Email: support@zacshop.com